Tenet Healthcare letter about United negotiations

Dear Mr. Conover,

As you know, we are currently in negotiations for a new contract that covers the care we provide to United members with our employed physicians and at the following hospitals:

  • Coastal Carolina Hospital
  • East Cooper Medical Center
  • Hilton Head Hospital
  • Piedmont Medical Center
Your clients and their employees may have recently received a letter from United notifying them that our facilities and physicians could be out-of-network starting August 1, 2014. United is required to mail notices to their members 30 days prior to the potential end date of the contract, even though we are currently in discussions. As a result of United notifying its members, we have also reached out to our patients with UnitedHealthcare insurance by mail. You may get questions from your clients, so we have included important information to know.

What this means for your clients with UnitedHealthcare insurance:

  • United members will continue to have access to care at our hospitals, with our physicians, and to our emergency care after August 1, 2014.
  • However, healthcare may be more costly if the negotiations are not completed, meaning they may have to pay more to receive care at our hospitals and with our physicians whom they know and trust.
  • For now, nothing changes and United members can continue to access care at our hospitals and with our physicians the same way they always have.
 We are working diligently to finalize a contract that will avoid any disruption for your clients, their employees, and all our patients with United insurance who rely on our hospitals and physicians for care. In fact, we have agreed to contract rates, including Pay-for-Performance (P4P) and Performance Based Contracting (PBC) components that reward hospitals for providing cost-effective, high-quality, and outcomes-driven care.

Brokers like you have an important voice with your clients and UnitedHealthcare. We encourage you to speak with your clients about what is happening, so they are not caught by surprise if we reach August 1 with no contract in place. You can also contact your United sales representative and let them know your clients want continued access to our hospitals and employed physicians. We greatly appreciate your support.

While we continue our negotiations, we will be sure to keep you updated as we get closer to the contract deadline. If you have questions in the meantime, please email us at ProtectMyAccess@TenetHealth.com, and we will get back to you promptly. If your clients’ employees have questions, please direct them to call our information line at (877) 819-2622. Thank you for your patience as we work through this issue.


Mark O’Neil
CEO, Hilton Head Hospital
Interim CEO, North and South Carolina Markets