If you want to be the best in your industry, you have to get rid of your outdated management style. THE CULTURE GAP | Paul Spiegelman
You might not feel it day-to-day, but business management is in a
major transition. The old days of command-and-control leadership are
fading in favor of what might be better termed a trust-and-track method,
in which people are not just told what to do, but why they are
doing it. More formally, we’re moving from what was called
“transactional” leadership to “transformative” leadership. And there’s
no turning back.
Business owners certainly have a long way to go, especially in more
established companies where old practices die hard. But you can see
increasing evidence that by creating a company with a clear purpose and
values, you’ll find your employees connect themselves to
something bigger, and that increases productivity. In other words, a
culture of engagement leads to greater customer loyalty, and better
Here’s my list of “old school” practices you ought to chuck, and “new school” practices to champion instead:
1. Out: Micro-management, or the need to control every aspect of your
company. In: Empowerment, the ability to give your people some
rope–even rope to make mistakes without blame.
2. Out: Management by walking around the office; it is no longer
enough to be visible. In: Leadership by watching and listening, engaging
in conversation, implementing the ideas presented to you, and
distributing the results.
3. Out: Pretending you know everything. You don’t have all the
answers, so why try to make people think you do? In: Knowing your
leadership team members and trusting them. Choose great people who have
the right skills and fit the culture. And get out of the way.
4. Out: No mistakes, or a “no tolerance policy” some still think
works. In: Learning from mistakes, or being the first to admit an error.
5. Out: The balance sheet drives the business, and informs all other
decisions. In: People drive the business, boosting customer loyalty, and
6. Out: Job competency is sufficient. Do the job asked, and you’ll
survive. In: Recruit “A” players who will go the extra mile. They’re out
7. Out: Invest in technology to increase productivity. In: Invest in people.
8. Out: Demand change; be very specific about what you want and when.
In: Nurture change; your people can come up with the best ideas and you
can give them credit for it.
9. Out: Fried food in the cafeteria. In: Wellness in the workplace.
10. Out: Incentives; pay employees more money and they’ll do more. In: Rewards; being valued matters more than money.
So ask yourself which of these out-of-date practices you’re still using. There’s no time like now to try something new.